Privacy policy

Last updated: 25 August 2026

This Privacy Policy explains how TeakVita collects, uses, discloses and protects personal information when you visit teakvita.com, place an order, communicate with us or otherwise use our services.

1. Who controls your information

The data controller is ELEGANT MODERN LIFESTYLE LIMITED (藝雅現代生活有限公司), a body corporate registered in Hong Kong under Business Registration Certificate No. 78082123-000-04-26-4, with registered business address at RM 9042, 9/F, BLOCK B CHUNG MEI CENTRE, 15-17 HING YIP STREET, KWUN TONG, KL, HONG KONG. Contact us at support@teakvita.com.

2. Information we collect

Depending on how you use our services, we may collect:

• contact and account information, such as your name, email address, telephone number, billing address and shipping address;
• order and transaction information, including products purchased, order history, payment status and fulfilment details;
• payment information processed by our payment providers; we generally do not store full payment-card details;
• customer-service communications, return requests, photographs, reviews and other information you provide;
• device and usage information, including IP address, browser type, device identifiers, pages viewed, referral source and interactions with our website;
• marketing preferences, cookie choices and information supplied when you subscribe to communications or participate in a promotion.

3. How we use information

We use personal information to provide and improve our services, process payments, fulfil and deliver orders, communicate about orders, provide customer support, handle returns and refunds, maintain accounts, prevent fraud and security incidents, comply with legal and tax obligations, analyse store performance and, where permitted, personalise content and marketing.

Where applicable law requires a legal basis, we process information as necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests that do not override your rights, or with your consent. You may withdraw consent at any time where processing relies on consent.

4. How we disclose information

We may disclose personal information to Shopify and other service providers that help us operate the store, process payments, prevent fraud, host data, analyse performance, deliver advertising, provide customer support, fulfil orders and arrange shipping. We may also disclose information to professional advisers, regulators, law-enforcement authorities or courts when required by law, and in connection with a merger, financing, reorganisation or sale of all or part of our business.

We do not sell personal information for money. Certain advertising or analytics activities may be treated as “sale”, “sharing” or targeted advertising under some laws. Where required, we provide a method to opt out.

5. Shopify, payments and third parties

Our store is hosted by Shopify, which processes information to provide ecommerce services. Payments are handled by payment providers selected for the transaction. Their privacy practices are governed by their own notices. Links to third-party websites or services are provided for convenience; we are not responsible for their privacy practices.

6. International transfers

Our company is established in Hong Kong, while Shopify, payment providers, fulfilment partners and other service providers may process information in other countries. Where required, we use contractual, organisational or other safeguards intended to protect information transferred internationally. Privacy laws in a destination country may differ from those in your country.

7. Cookies and similar technologies

We and our providers use cookies and similar technologies for essential store functions, security, remembering preferences, analytics and advertising. You can manage non-essential cookies through the controls available on our website and through your browser. Blocking essential cookies may prevent parts of the store or checkout from working.

8. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, customer service, fraud prevention, accounting, tax and legal requirements. We use reasonable administrative, technical and organisational safeguards, but no method of transmission or storage is completely secure.

9. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing, receive a portable copy, withdraw consent, opt out of marketing or targeted advertising, and complain to a regulator. To exercise a right, email support@teakvita.com. We may need to verify your identity and may retain information where required or permitted by law. We will not discriminate against you for exercising a privacy right.

10. Children

Our services are not directed to children and we do not knowingly collect personal information from children below the minimum age required by applicable law. A parent or guardian who believes a child has provided information may contact us to request deletion.

11. Changes to this policy

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The current version and “Last updated” date will appear on this page. Where required, we will provide additional notice of material changes.

12. Contact

ELEGANT MODERN LIFESTYLE LIMITED
藝雅現代生活有限公司
Business Registration Certificate No.: 78082123-000-04-26-4
Registered business address: RM 9042, 9/F, BLOCK B CHUNG MEI CENTRE, 15-17 HING YIP STREET, KWUN TONG, KL, HONG KONG
Email: support@teakvita.com