To help people love how they
live in moments that matter.

FAQ

1. Are TeakVita products truly 100% natural and non-toxic?

Yes. All our products are made with 100% free from harmful chemicals, using natural materials such as sustainable teak, organic cotton, bamboo fiber, and biodegradable plant-based materials—certified by international standards (e.g., OEKO-TEX®, FSC®). We also integrate green high-tech (like smart antibacterial coatings and biodegradable composites) to ensure safety, efficiency, and durability.

2. What exactly is your “green high-tech”?

We incorporate cutting-edge eco-innovations into both products and production:

  • Smart antibacterial coating: Mineral-based, silver-free, long-lasting bacteria inhibition
  • Biodegradable composite tech: Accelerates natural breakdown, reduces microplastics
  • Renewable energy production: Factories powered by solar and wind energy
  • Low-carbon packaging: Compostable mailers + recycled paper filling
3. How do I place an order? What payment methods are supported?

Browse on TeakVita.com → Add to cart → Enter shipping info → Choose payment → Complete checkout.

We accept: Credit/Debit Cards (Visa/MasterCard), PayPal, Apple Pay, Google Pay, and installment plans in select regions.

4. How long does shipping take? Can I track my order?

Orders ship within 1–3 business days (excluding weekends and Italian/Chinese public holidays).

You’ll receive a tracking email upon dispatch. We partner with trusted global carriers (DHL, FedEx, SF Express) for real-time updates.

5. Do you offer returns or exchanges? What’s the policy?

Yes—30-day no-questions-asked returns/exchanges (unused, original packaging intact).

  • Quality issues: Free return & replacement — we cover all shipping
  • Change of mind: Customer pays return shipping; we cover exchange shipping
  • Refunds issued to original payment method, arriving in 3–10 business days (bank-dependent)
6. Can products be cleaned? How do I care for them?

Most items support regular cleaning:

  • Kitchenware: Hand wash with warm water + mild detergent; some are dishwasher-safe (check icon)
  • Textiles: Machine or hand wash at 30°C with eco-friendly detergent
  • Wood items: Wipe clean, avoid soaking; apply teak oil to extend life

Each product includes a detailed care guide—see the card inside the packaging.

7. Is there a warranty?

Yes—we offer a 1-year warranty from the date of delivery.

Covers non-accidental damage (cracks, warping, functional failure). Keep your order number and photos—we’ll process repairs or replacements quickly.

8. Can I wholesale or partner to open a store?

Absolutely! We offer B2B wholesale, co-branding, and retail distribution programs.

Email partner@teakvita.com with your company details—we’ll reply within 24 hours.

9. Still have questions? How do I contact support?

We provide 7×12 hour live support (Italy time: 9:00–21:00):

  • Email: support@teakvita.com (reply ≤ 12 hours)
  • Live chat (bottom-right on website)
  • Phone (Italy): +39 02 12345678

Still can’t find your answer? Reach out anytime — your satisfaction is TeakVita’s mission.